Privacy Policy (Privacy Notice)

Effective date: 3 January 2026
Website: www.lancashirewildflowers.com

1) Who we are

Lancashire Wildflowers Learning Hub Community Interest Company ("we", "us", "our") is the data controller for the personal information we process.

Contact details:

• Email: info@lancashirewildflowers.com

• Phone: 01772 982950

• Address: 11 Cable Court, Preston, PR29YW

2) What this notice covers

This notice explains how we collect and use personal information when you browse our website, contact us, and make a booking and payment online.

3) Personal information we collect

Information you provide

• name, email address and phone number

• booking details (for example: session selected, dates and times, and any notes you add)

• billing details such as billing name and address (if collected)

• messages and enquiries you send us

Payment information

Online payments are processed by our payment provider: [payment provider name]. We receive confirmation information such as the payment status, transaction reference, amount and date/time.

We do not receive or store your full card number. Card details are handled by the payment provider.

Information collected automatically

• IP address and basic device/browser information

• pages visited and actions taken on the site

• cookie identifiers (if applicable)

4) How we use your information and our lawful bases

We only use your personal information when the law allows us to. Depending on the context, we rely on one or more of the following:

• Contract (to manage bookings and provide the services you request)

• Legal obligation (for example keeping financial records)

• Legitimate interests (running our organisation, improving services, and keeping systems secure)

• Consent (for example where you opt in to marketing emails)

5) Bookings, payments, refunds and cancellations

We use booking and transaction records to confirm and manage bookings, provide customer support, issue refunds where applicable, and keep accurate accounts.

If you request a refund, we process it via the payment provider and keep a record of the refund for accounting purposes.

6) Marketing

If you sign up to receive marketing emails, you can opt out at any time by using the unsubscribe link (if provided) or emailing info@lancashirewildflowers.com. If you do not opt in, we will not send you marketing emails.

7) Cookies and analytics

We may use cookies to make the website work and (if enabled) to understand how the website is used. You can manage cookies using our cookie banner (if available) and through your browser settings.

8) Who we share your information with

We may share information with trusted suppliers who help us run the website, bookings and payments, for example:

• booking system provider: WIX

• payment provider: WIX

• website hosting and IT support providers

• email/communications tools

We only share what is necessary and expect suppliers to protect your data appropriately. We may also share information where required by law, or where necessary for safeguarding and protection purposes.

9) International transfers

Some suppliers may process data outside the UK. Where this happens, we use appropriate safeguards to protect your information.

10) How long we keep your information

We keep personal information only for as long as needed for the purpose we collected it, including legal, accounting or reporting requirements.